MultiChoice may retrench over 2,000 employees in its call centres and walk-in customer service centres, according to a statement from the ICTU trade union.
ICTU spokesperson Thabang Mothelo told MyBroadband that the plan was put in place without the union being consulted, and they are convening urgent meetings to address the issue.
In a statement to media, MultiChoice said that it will enter into a consultation process with 2,194 of its employees “within Customer Care and the Walk-in Centres”.
This is part of the “strategic realignment of its customer service delivery model”, said the company.
“The realignment is a response to the changing behaviour of its customers, who are increasingly moving away from traditional voice calls and visits to Walk-in Centres and adopting new self-service and digital technologies to engage with the company.”
MultiChoice said it will make new roles available for multi-skilled employees.</p
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